• 0 Posts
  • 77 Comments
Joined 1 year ago
cake
Cake day: August 2nd, 2023

help-circle





  • Chargebacks are a huge pain in the ass and everyone involved hates doing them. The chargeback fees are supposed to be a disincentive to curb the behavior. It’s mostly automated now, but there’s a whole “accusation/response/appeal” process that businesses need to actively participate in or risk just getting money clawed back Everytime a chargeback happens, regardless of reason. This causes friction between merchants and payment processors that sometimes leads to one dropping the other. Being in a business where chargebacks happen a lot requires a commensurate amount of work. They suck. (Yes, I’ve worked in this realm. Even when it’s all automated and works well, it still sucks).














  • Apple is a strange beast. I was at their space ship HQ getting interviewed, and the guy kept pointing random facts about it. Like, this particular wood was harvested in the winter so that made it better, or that entire segments can be siloed off, or that the full height glass walls of the cafeteria can be opened on pivots, and there was just so much effort in making sure things worked just right.

    Meanwhile [this team] had to test software fixes for their product by provisioning ancient Mac mini’s in a closet lab because they wanted to test the “full experience” and so every patch and update they had to do was painful and horribly tested. They all hated each other (which was obvious to me just from my time in their interviews, so it must have gotten really bad during the workday I imagine). Everyone seemed on edge all the time. Even the people in the hallways. But they were all super excited that they could order lattes from the iPads tethered to the break room countertops. And they had an apple orchard I guess. The idea of changing how they do what they do was completely unentertainable.

    The whole experience felt surreal, like I had stepped into the world according to The Onion.