Presumably it’s the same reason that I couldn’t find a way to close my bank account (in person, at the fucking bank) in 1998. And presumably it’s the same reason that my elderly parents can’t get their Medicare supplemental insurance agent to close out their account prior to their move to another state, where that insurance won’t be accepted.
You’re a customer. They love you. Reasons.
It’s not for everyone, but Penguin Island by Anatole France features great auks. I read it many years ago and enjoyed it (in a dorky 19th century satire sort of way). Not for everyone.
https://en.wikipedia.org/wiki/Penguin_Island_(novel)