My company also uses both. We create support tickets in ServiceNow but it is also used for requesting access to different programs and network drives. It has been used for a couple of years and I have still not figured out how to see what I have access to, which feels like a basic feature.
I’ve worked at a company that used both. One for development the other for support tickets.
The idea that people would use ServiceNow for development tasks is scary.
My company also uses both. We create support tickets in ServiceNow but it is also used for requesting access to different programs and network drives. It has been used for a couple of years and I have still not figured out how to see what I have access to, which feels like a basic feature.