You are right, she did do well in the face of an abusive customer, and, as you point out, I’m not in Kansas, or even the US.
I am a senior manager, and have faced this before and have reacted by trespassing customers from all of our branches, closing accounts, denying customers accounts, etc. I also know that my position is unique and privileged.
I answer to the owners of my company and they have my back.
I behaved in the same way in an American owned corporate, and whilst they initially backed me, I was up for redundancy at the first opportunity for them.
You are right, she did do well in the face of an abusive customer, and, as you point out, I’m not in Kansas, or even the US.
I am a senior manager, and have faced this before and have reacted by trespassing customers from all of our branches, closing accounts, denying customers accounts, etc. I also know that my position is unique and privileged.
I answer to the owners of my company and they have my back.
I behaved in the same way in an American owned corporate, and whilst they initially backed me, I was up for redundancy at the first opportunity for them.